Technical Associate - Service Desk 5A

Technical Associate - Service Desk

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Commuting with end users to resolve enquiries & problems concerning the application/tool.
• Responsible for all tickets within Service Now in the queue
• Responsible for coordinating content update processes within application
• Enthusiastically work closely with key 2rd level contacts to resolve issues
• Learn a set of applications to be able to provide user guidance & training
• Support documentation of FAQ or known issues via KB articles and user guides
• Support project teams with system quality assurance
• Provide technical support to end-users for hardware, software, and network-related issues;
• Install, configure, and maintain computer systems, printers, and other peripherals;
• Troubleshoot and resolve technical problems in a timely manner;
• Collaborate with IT team members and vendors to implement and upgrade systems;
• Assist in maintaining IT inventory and documentation;
• Conduct user training on IT systems and applications as needed;
• Ensure data security and compliance with IT policies and procedures.