Technical Account Manager, Enterprise
Fireworks AI
About Us:
Fireworks is the platform for specialized intelligence, enabling companies to build, train, and serve AI models tailored to their own data, workflows, and products. Founded by the team behind PyTorch and backed by AMD, Atreides, Benchmark Capital, Index Ventures, Lightspeed, NVIDIA, Sequoia Capital, and TCV, Fireworks powers production AI with hundreds of state-of-the-art open models across text, image, embedding, audio, and multimodal workloads. Today, Fireworks is a Series D company valued at $17.5 billion, bringing together an ambitious, collaborative team that's building the future of enterprise AI.
About the Role
Fireworks AI is looking for a Technical Account Manager (TAM) to be the technical backbone of our relationship with customers building on our fast inference platform. You'll be the connective tissue between customer engineering teams and Fireworks' product, engineering, and applied AI teams — driving successful onboarding, deep technical adoption, and long-term account health for companies running production AI workloads at scale.
This is a hybrid technical/commercial role. You'll need enough depth to debug a customer's inference pipeline, discuss quantization tradeoffs, or advise on model routing and fine-tuning strategy — and enough business judgment to run a QBR, spot expansion opportunity, and manage renewal risk before it becomes a problem.
What You'll Do
Onboarding & Technical Deployment
- Own the post-sale technical relationship from kickoff through go-live, including model deployment, integration architecture, SSO/security configuration, and performance benchmarking
- Partner with AI Field Engineering to deliver the successful transition from PoC to production
- Build and execute joint success plans with clear milestones, ownership, and timelines
Trusted Advisor & Adoption
- Serve as the primary technical point of contact for a portfolio of strategic accounts, building deep relationships with engineering leaders, ML/platform teams, and power users
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