Team Member - Priority Support Center

Job responsibility

• Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products

• Responsible for handling personal KPIs/KRAs

• Team player, Tech Savvy

• Responsible for high level of customer focus

• Having a strong hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients

Internal teams

Necessary

Preferred

Skills

• Excellent communication skills and hold on English & Hindi

• Strong customer handling skills

• Customer centric and high focus on customer facing processes

• Excellent grip on high end leased line and voice products

• Excellent hands on experience in handling QRC at call centre for Premium Customer Base

• Sound Knowledge in Telecom Technology

Industry preferred from Technical – Call Centre / BPO / KPO /