Team Leader - Finance - OTC

Join our “Finance” team at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!

Job Title: Team leader – Finance – Order to Cash

Job Location: Chennai

Business Area: GSC, DGFF

Department: Delivery (FIN)

Career Level: L

Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2022” by the independent global Shared Services & Outsourcing Network (SSON).

We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,600 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to work in a truly international organization.

The Team Leader for OTC (Order to Cash) within the Finance Service line is tasked with orchestrating and refining OTC operations, integrating both voice and non-voice processes to enhance Accounts Receivable efficiency. This pivotal role requires adeptness in navigating the complexities of customer transactions, coupled with a deep understanding of finance processes, especially in the context of Order to Cash. The role calls for analytical skills and problem-solving capabilities to address and pre-empt operational challenges. Key competencies include a strong customer focus, leadership acumen, the ability to influence cross-functional teams, and a steadfast commitment to operational excellence.

Key Responsibilities:

• Directly oversee team performance, ensuring achievement of productivity targets in terms of calls made and accounts worked. Regularly conduct account and portfolio reviews to identify areas for improvement and drive targeted projects to enhance collection strategies.

• Manage escalations related to non-paying customers, ensuring timely action by team members according to Standard Operating Procedures (SOPs). Take personal responsibility for supervisor-level escalations, ensuring effective resolution in line with company policies.