Team Leader Back Office

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Are you an idea generator who is passionate about innovation and dynamic markets? Do you enjoy developing business and driving projects forward? Are you looking for a responsible position where you can actively help shape the future? Then we should get to know each other!

Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!

With a team of 1,200 sales professionals in a German-speaking market, we offer innovative solutions and services to a broad customer base – ranging from small and medium-sized enterprises to major accounts and international corporations. Our focus is on long-term partnerships, first-class service, and the development of customized solutions that meet our customers’ individual requirements and best support their business goals.

The Back Office Team plays a key role in ensuring the implementation of all contractual requirements for all DHL products for customers across various sales channels (stationary sales, field sales, and key account management). We support our customer-facing units throughout the entire contract lifecycle – from contract creation in physical and digital form through to proper contract termination.

The comprehensive maintenance of customer master data (e.g. bank details, address data) across all relevant systems, as well as enabling customers in our sales systems such as the Business Customer Portal, represents an important part of our core competencies.

You are a perfect fit for us if you are a passionate professional with excellent communication skills, strong persuasive ability, and a high level of customer focus. You should be familiar in SAP whereas sales experience is not necessary. Take your career to the next level and help shape the future of sales with us!

Key Responsibilities:

In this role, you provide functional leadership of a team within the Back Office Parcel area and are responsible for its operational management and continuous development. You act as the primary point of contact between department management and employees, ensuring transparent, targeted, and effective communication.