Team Lead - Transport

About Us

DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 150+ facilities and 22,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities!

Key Responsibilities

Key activities Overall goals / Typical measures

Customer

• business

roles:

External

Ensure smooth operations and service delivery to internal and external customers for respective work stream Customer satisfaction and smooth service delivery

Stakeholder

• business

roles:

Internal

• functional

roles:

External

• Day to day responsibility towards track & trace work stream - Responsible for tracking of delivery based on the TAT between DHL & Transporters / Customer - Responsible for getting POD scan copy from Transporters - Recommend solutions and suggestions for improved performance based on Achieving KPIs Process controls

internal and external customer feedback - Train , Coach and handhold work stream teams to achieve operational goals - End to end ownership of the work stream ensuring smooth operations without any backlog unless DHL non controllable. - Work towards customer satisfaction ensuring no customer complaints - Monitor Productivity and team performance on day-to-day basis Manage operational activities as assigned by line manager - Monitor Productivity and team performance on day-to-day basis Manage operational activities as assigned by line manager - Manage peak volume / smooth month end activities and adhere to month end requirements - Responsible for complying with all Security & compliance Policies of the organisation