Team Lead Analyst - Client Virtualization

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company you choose will support and guide you. With a wide variety of people, global locations, technologies, and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

The Impact You’ll Make in this Role

You will lead a global Client Virtualization capability delivering secure, reliable, and scalable virtual app, desktop, and cloud PC services while guiding teams, overseeing operations, providing technical direction, and driving continuous improvement across end-user computing services.

• Leading and developing the global Client Virtualization team, including employees and contract resources, while setting priorities, managing workload, coaching team members, supporting development, and remaining accountable for service outcomes.

• Owning operational execution and continuous improvement for Client Virtualization services, including service quality, risk management, process improvement, milestones, escalations, and critical initiatives aligned to business and IT priorities.

• Partnering with IT leadership, vendors, infrastructure teams, security teams, and business stakeholders to resolve complex service, platform, and stakeholder issues while translating technical topics into clear business and operational impacts

• Improving reliability, security, compliance, cost efficiency, and user experience through incident, problem, change, vulnerability management, service governance, KPI monitoring, licensing oversight, and operational risk reduction

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: