The team must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth.
Your work profile
7-10 years of experience in Customer Success, Account Management, Client Partner, or Strategic Account Management roles.
Strong Telecom domain expertise with experience managing large enterprise or strategic Telecom customers.
Good understanding of Global Capability Center (GCC) operating models and customer engagement frameworks.
Proven experience managing executive stakeholders, including senior leadership and CXO-level relationships.
Demonstrated success in driving account growth through strategic planning, customer retention, upselling, and cross-selling initiatives.
Strong expertise in customer success methodologies, account governance, customer lifecycle management, and value realization.
Experience analyzing account performance, customer health metrics, financials, contracts, and business opportunities.
Strong stakeholder management, conflict resolution, negotiation, and relationship management skills.
Excellent business acumen, analytical thinking, communication, presentation, and consulting skills.
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