The HRTS System Analysis Associate is a key member of the HR Technology Services team, dedicated to delivering exceptional internal customer support within the HR space. This role focuses on providing seamless support for Workday, our HR system, and collaborates closely with internal partners to ensure smooth troubleshooting and efficient resolution of system issues.
Key Responsibilities:
Deliver end-user support for HR Systems through a structured ticketing system, resolving technical inquiries efficiently.
Complete audits to ensure data integrity within HR Systems, conducting detailed analysis and effectively implementing resolutions.
Assist in data conversion activities, including mass data loads , to maintain data accuracy.
Collaborate with multi-functional teams to ensure efficient support and successful project outcomes.
Conduct in-depth research on system issues, proposing and implementing process improvements to improve operational efficiency.
Review and update existing work instructions to reflect system changes and standard processes.
Knowledge, Skills, and Abilities:
Strong team-oriented mindset with a collaborative approach to problem-solving and knowledge sharing.
Exceptional customer service skills, with the ability to communicate complex technical issues in a clear, professional manner.
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Excellent time management and organizational skills, able to effectively prioritize tasks such as ticket resolution, audits, and projects.
Acute attention to detail, ensuring all tasks are executed accurately and thoroughly.
Demonstrates accountability, takes ownership of mistakes, and is open to feedback for continuous improvement.
Strong communication skills, both written and verbal, with the ability to engage with a diverse range of stakeholders, including team members, cross-functional partners, and business leaders.
Strong analytical and problem-solving abilities, with a focus on providing creative and efficient solutions.
Quick learner, able to adapt to new systems, processes, and technologies in a fast-paced environment.
- Experience:
Previous experience with HR Systems troubleshooting and support is preferred.
At least 2 years of relevant experience in system troubleshooting, technical support, or similar roles.
Experience with data conversion and mass data loads is a plus.
- Education:
Bachelor’s degree is required
Degree in Computer Science, Information Technology, Health Informatics, or a related field is preferred.
- Technical Skills:
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Additional Information:
This is an exciting opportunity to contribute to the ongoing success of our HR Technology Services team. If you are passionate about HR technology, enjoy problem-solving, and thrive in a collaborative environment, we encourage you to apply!
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