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Job Category Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
About Us:
Join our team as a Commerce Cloud Success Architect and be a pivotal player in driving success for our customers within the Commerce Cloud product portfolio. As a Subject Matter Expert (SME), you'll contribute to the growth and reputation of Salesforce as a leader in the industry. We are seeking a passionate B2B Commerce Architect with significant experience in delivering B2B Commerce Cloud solutions to large enterprise organizations.
Responsibilities:
As a Commerce Cloud Success Architect, you will:
Customer Engagement: Engage with our Signature Success Plan customers through a high-velocity advisory model across multiple concurrent engagements. You'll provide strategic consultation and recommendations, for customers to implement independently, across technical architecture, DevOps, performance, and solution design specific to B2B Commerce (including Cloudcraze).
Lead with Expertise: Serve as a trusted Commerce Cloud SME for our broader Cloud Success organization, providing proactive and reactive Architecture, Solution Strategy, Thought Leadership, and Product expertise.
Communication Mastery: Translate complex technical concepts for diverse audiences, ranging from Technical and Business stakeholders to Executive Leadership, establishing yourself as a trusted advisor in crucial conversations.
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Innovation and Problem Solving: Identify and evaluate capability gaps, recommending standard product enhancements or creative custom solutions to maximize customer success and adoption.
Relationship Building: Build strong relationships with both internal and external business partners, collaborating on initiatives that contribute to broader goals and growth.
Impact of the Role:
As a Commerce Cloud Success Architect, you will have a significant impact on our customers' success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our customers, ensuring their success in leveraging Commerce Cloud's powerful capabilities. By driving customer satisfaction and delivering exceptional value, you will contribute to the overall growth and reputation of Salesforce as a leader in the industry.
Collaboration and Teamwork:
Collaboration is at the core of our success, and as a Commerce Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions. By fostering strong relationships and working collaboratively, you will contribute to the collective success of our teams and the achievement of our goals.
Basic Requirements:
Proven Experience: 8 years proven experience in Enterprise consulting, including implementing Enterprise software solutions in the Commerce space as a Lead Developer or Architect
- Commerce Cloud Expertise:
Experience with Salesforce B2B Commerce and Cloudcraze
Deep understanding of data modeling, integration architectures, and data governance best practices.
Very good understanding of B2B Commerce development tools (APEX, Visualforce, LWC, Lightning Platform, APIs, Standard and Custom Objects)
Experience with System Architecture design and Integration Patterns
Experience optimizing B2B Commerce solutions for performance, scalability, and maintainability across complex enterprise environments
Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer over Merchant to Executive
Customer-centric discovery - ability to ask questions and challenge assumptions with empathy to identify the real problem to solve
Comfortable engaging directly with customers and business stakeholders to gather requirements, demo features, and provide architectural guidance.
Proactive mindset: Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
Data Ethics and Privacy: Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
Preferred Requirements:
Platform Experience: Salesforce Order Management, Experience implementing Salesforce Clouds, Multi-cloud scenarios - Sales, Service, Industries, Marketing or Commerce
Modern Commerce Specializations: Deep architectural knowledge in critical commerce domains, including:
Payments: Experience designing and advising on solutions utilizing Salesforce Payments, payment gateway integrations, tokenization, subscription billing, and complex reconciliation/settlement processes.
B2B Marketplace: Track record of architecting solutions for B2B Marketplace models, focusing on multi-vendor management, complex catalog synchronization.
AgentForce / Assisted Commerce: Expertise in leveraging Agentforce for Commerce capabilities to enable assisted sales, agent-managed account relationships, and comprehensive customer self-service portals.
Multi-Cloud Integration: Experience implementing complex multi-cloud scenarios connecting B2B Commerce with other Salesforce Clouds (e.g., Sales, Service, Industries) to deliver a unified customer experience.
Salesforce Certifications: Active Salesforce certifications such as B2B Solution Architect are highly desirable.
Technical Acumen: Familiarity with modern enterprise technologies and trends, including AI/ML concepts, Customer Data Platforms (CDPs), and Data Lakes. Ability to understand and incorporate these technologies into broader architecture strategies.
Global Collaboration: Experience working with geographically distributed teams and global enterprise customers. Comfortable collaborating across time zones and cultures to drive alignment and deliver solutions.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
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