Subject Matter Expert (Support&Ops)

Provides 3rd level technical support for all Identity and Directory related services, including (but not limited to)Microsoft Active Directory (and related technologies)Azure Active Directory (and related technologies)Identifies and resolves problems that may impact daily operations.Provides support and assistance to customers to identify and resolve technical problems.Escalates issues / problems to other support organizations as necessary.Access and security audits are key in identifying vulnerabilities within existing systemsExperience designing, implementing, and supporting Identity Management/Directory Services technology within a large-scale environment.Strong knowledge & experience with Microsoft IAM Technologies including Active Directory Federation Services (ADFS) & MS Identity Management (FIM/MIM).Hands-on experience with cloud computing services (O365/Microsoft Azure).Extensive experience leading and designing Active Directory migrations, complex configuration scenarios and upgrade projects.Strong knowledge of the different authentication protocols: Kerberos, LDAP, RADIUS, SAML, OAuth.Understanding of what it takes to enable single-sign on in a heterogeneous IT environment.In depth knowledge of Active Directory 2008/2012, specifically around how identities are managed & applications are integrated for authentication.Experience developing policies, procedures, and technical training materials.Hands-on experience with Microsoft Public Key Information Server (PKI).Extensive experience managing/deploying Windows Servers 2008/2012, including VMware and Hyper-V virtual installations.Networking skills, especially around firewalls, reverse proxy and VPN access. Required.Basic programming skills, especially around how applications authenticate and authorize access independently of the programming language usedThe best solutions are built to the specifications of individual businesses and organizations. IAM specialists understand the complexities of modern systems and work to identify potential risks unique to each situationConducting Research, Analyzing Data and Creating ReportsUser provisioning and deprovisioning Modern access management options, such as single sign-on (SSO), federated identities, multi-factor authentication (MFA) and privileged account managementReviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures.·Performs technical analysis of workload, equipment loading, performance bottlenecks, and software changes and makes recommendations for improvementsExecute change management activities as required.Identifies gaps and risks and takes appropriate remediation activitiesEnsure adherence with ISRM Security and Compliance policies and proceduresPerforms related duties as assigned.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA