The State Head –BIL will be responsible for scaling the lending business across the state by developing and executing strategies to expand products, channels, customer segments, and the overall customer base. The role focuses on delivering banking solutions in a cost-efficient and technology-driven manner while building robust teams, systems, processes, and a culture that supports consistent and scalable delivery. This position requires close collaboration with cross-functional teams including Product, Operations, Sales, IT, Credit, and Business Intelligence Units (BIU) to ensure a seamless and fulfilling customer experience, positioning IDFC FIRST Bank as the primary banking partner.
Primary Responsibilities
Lead a team of Relationship Managers to drive assigned target(s).
Maintain and empanel DSA’s / Channel(s) for business delivery
Visit Channels / DSA’s along with team and drive performance
Leverage the bank’s Digital leading capabilities and drive performances both for Channels as well as Relationship Manager
Achieve and overachieve designated target(s) on a consistently monthly basis.
Take ownership of the customer and foster customer fist approach
Guide the distribution of cross-sell products to achieve volume targets.
Collaborate with the Digital Marketing team to enhance customer acquisition through digital channels.
Monitor portfolio performance and quality, providing actionable insights and recommendations to Product and Sales teams.
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