It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The ServiceNow Security Organization (SSO)
The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact
Position Overview:
We are seeking a dynamic and experienced Information Staff Security Contracts Manager to join our team. In this critical role, you will be a primary driver in ensuring that ServiceNow's security contract process aligns with our information security principles and architecture.
As a pivotal part of our team, you will collaborate closely with our legal team, various stakeholders, and cross-functional teams across the organization to shape contractual language that reflects our current security stance, thereby minimizing risks to both ServiceNow and our valued customers.
What you get to do in this role:
Collaborate with internal legal teams, commercial legal, and cross-functional stakeholders to review and enhance customer contracts, including “redlines” as it relates to information security, data protection, and architecture.
Propose Standard Language: Act as a subject matter expert to propose new contractual language that sets standard terms related to information security, ensuring alignment with ServiceNow's security policies.
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Lead and participate in customer negotiations related to data security, addressing inquiries and concerns to ensure successful contractual agreements.
Stay current on ServiceNow architecture, industry trends, regulations, and best practices related to information security and contractual agreements.
Navigating Ambiguity: Demonstrate the ability to work effectively in an evolving and sometimes ambiguous environment, adapting strategies as needed to address emerging challenges and opportunities.
Engage in multiple contract negotiations with the ability to manage and prioritize workload to meet critical timelines.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
6+ years of experience within Contracts Management for a SW or SaaS company
6+ years of experience within Contracts Management for a SW or SaaS company
Solid understanding of contractual principles relative to IT and Security concepts.
6+ years of relevant Customer/Sales Contracts
Experience working in an in-house legal department, ideally a technology company, with a focus on technology contracts and information security.
Comprehensive understanding of Enterprise IT Industry
In-depth knowledge of the enterprise IT landscape
Ideally SaaS and cloud computing areas, and their associated security implications.
Team Collaboration and Information Sharing: Strong inclination towards teamwork and sharing of information to foster a collaborative and knowledge-sharing environment.
Self-Starter with Goal-Oriented Mindset: Demonstrated ability to independently manage priorities, set goals, and meet deadlines in a dynamic and occasionally ambiguous environment.
Excellent Communication Skills: Proficient verbal and written communication skills to effectively interact with internal and external stakeholders.
Nice to have: Relevant certifications in information security, such as CISSP, CISM, or equivalent.
SecurityJobs
West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow
For positions in this location, we offer a base pay of: $146,200 to $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
