Staff Observability Engineer

Job Description Summary

As a Staff Software Engineer (Observability), you will be responsible for defining and implementing the observability strategy across PCS Digital Solutions Cloud Applications.

In this role, you will:

• Define and evolve the observability vision and roadmap for PCS DS applications

• Design and implement/integrate standardized observability frameworks (metrics, logs, traces, events, profiling).

• Collaborate with platform, SRE, and product teams to instrument services using OpenTelemetry and other modern observability tooling.

• Build and maintain dashboards, alerts, and SLOs that reflect both technical and business health indicators.

• Evaluate, integrate, and optimize observability agents (e.g., Prometheus, Fluent bit, OTEL and other agents).

• Design self-remediation solutions leveraging observability tooling.

• Implement Best Practices for using GenAI tools of Observability platforms.

• Lead / contribute to incident analysis and postmortem reviews, driving improvements in system resilience and observability coverage.

• Conduct Operational Readiness Reviews (ORRs) to validate monitoring, alerting, and rollback strategies before go-live.

• Ensure observability practices align with healthcare compliance standards (e.g., HIPAA, GDPR, HITRUST).

• Mentor engineers and promote a culture of observability-first development.