Sr. WHS Regulatory Response Manager, Governance and External Affairs

The Worldwide Workplace Health and Safety Governance team seeks a Sr. Risk Manager to own the end-to-end management of regulatory interactions across North America, requiring deep multi-jurisdictional fluency in federal and state plan enforcement, citation interpretation, penalty assessment strategy, abatement compliance, and agency correspondence including inspections, subpoenas, and complaint investigations. This leader will assess and prioritize regulatory exposure, litigation risk, and financial impact across a high-volume case portfolio while driving cross-functional alignment with Legal, Operations, WHS field teams, and Standards & Procedures to ensure responses satisfy both regulatory obligations and operational feasibility. The role demands the ability to leverage serious injury data and regulatory interaction trends to inform proactive risk mitigation strategies, brief VP+ leaders on emerging risks, translate complex enforcement actions into actionable guidance for site-level teams, and coach risk managers in building regulatory response capabilities. The successful candidate will move with urgency on time-sensitive matters while maintaining the documentation rigor and sound judgment that ensures long-term regulatory defensibility across all active matters.

Key job responsibilities

• Exhibit excellent judgment
• Hire and develop great people
• Maintain relentlessly high standards
• Serve as a liaison between WW WHS Governance and all business units, such as CF WHS, GSF WHS and ATS WHS for continual alignment.
• Ensure quality and timely responses to regulatory agencies.
• Support building WHS competencies and awareness across different business units regarding regulatory requirements.
• Use of data and case management tools to identify trends related to regulatory interactions.
• Monitor performance of business units against applicable regulatory compliance and internal Amazon standards.

A day in the life A typical day for the Sr. Risk Manager in WHS Regulatory Response and Activity begins with reviewing overnight regulatory case management notifications of serious injury reports requiring 8-hour or 24-hour agency notification, previous day new inspection activity at sites across North America, and incoming correspondence from OSHA area offices or state plan agencies. By mid-morning, they are triaging their teams active case portfolio, prioritizing time-sensitive matters such as response deadlines, abatement verification due dates, or supporting case managers for preparing a site team with upcoming informal conference with an OSHA area director. They spend a portion of the day coaching their risk managers through complex cases, walking through how to interpret cases on a regulatory basis, advising on what documentation to compile, or reviewing a draft response to a regulatory complaint investigation. Cross-functional collaboration fills the afternoon where you are partnering with Legal on strategy for an escalated events, aligning with WHS Operations leadership on corrective actions that satisfy both abatement requirements and operational feasibility, or working with the WHS S&P team to ensure site execution of a procedure reflects current regulatory obligations. Between meetings, they are analyzing regulatory interaction trends across their portfolio and identifying which regions are seeing increased inspection activity, which categories are recurring, and where proactive intervention could reduce future exposure. They brief senior leadership on emerging regulatory risks, translate complex enforcement actions into clear operational guidance for field WHS teams and precedent risk. The day often closes with one more scan of incoming agency correspondence, ensuring nothing time-sensitive slips through, and updating case tracking systems so the team maintains full visibility across all active regulatory matters.