Sr Technical Lead (Support & Operations)

We are seeking a highly skilled Google Cloud Engineer with strong expertise in Google Cloud Platform (GCP) and hands-on experience in either AWS and/or Microsoft Azure . The role is responsible for providing Tier 2 Platform Operations and Advanced Technical Support across multi-cloud environments, ensuring operational stability, security, performance, resilience, automation, and cost optimization of cloud infrastructure and platform services. The engineer will support GIC's enterprise-scale cloud landscape covering Landing Zones, IaaS, PaaS, Cloud Networking, Backup & Disaster Recovery, FinOps, Security Compliance, and Lifecycle Management , while coordinating with hyperscaler support teams for advanced issue resolution.

Key Responsibilities

Multi-Cloud Platform Operations Provide operational support for cloud services across: Google Cloud Platform (GCP) Amazon Web Services (AWS) Microsoft Azure Perform advanced diagnosis and resolution of cloud infrastructure incidents escalated from teams.

Troubleshoot complex issues involving:

Compute Network Storage Identity & Access Management Cloud-native services Platform-as-a-Service offerings Support cloud resource provisioning, reconfiguration, scaling, and controlled decommissioning activities. Skill Requirements Required Technical Skills Google Cloud Platform Google Compute Engine (GCE) Google Cloud Networking Cloud Storage Cloud SQL Load Balancing

IAM

Shared VPC Cloud Monitoring Cloud Logging Organization Policies Cloud Backup & Disaster Recovery

VPC

Transit Gateway Direct Connect Route Tables

EBS

AWS Backup Security Groups

IAM

Microsoft Azure Azure Virtual Machines Azure Networking Azure Backup Azure Policy Azure Monitor Managed Disks Azure SQL Resource Governance Operating Systems Windows Server Red Hat Enterprise Linux CentOS Ubuntu Linux Automation & IaC Terraform Ansible PowerShell Python Shell Scripting Azure Bicep CloudFormation Certifications (Preferred) Google Professional Cloud Engineer Google Associate Cloud Engineer AWS Solutions Architect Associate/Professional Microsoft Azure Administrator (AZ-104) Azure Solutions Architect Expert FinOps Certified Practitioner ITIL Foundation Key Competencies Multi-Cloud Operations Cloud Networking Incident Management Change Management Automation Engineering FinOps Disaster Recovery Capacity Planning Performance Optimization Problem Solving Stakeholder Management Vendor Coordination Technical Documentation Operational Excellence