We are seeking an experienced Grafana Lead (L2) to own and manage the enterprise Grafana platform. The candidate will be responsible for designing, developing, and governing dashboards, reports, alerts, and visualization standards across infrastructure, cloud, application, database, and business service monitoring environments. The role requires strong expertise in Grafana administration, dashboard engineering, data visualization, user access management, datasource integrations, and platform optimization. The candidate will act as the technical lead for Grafana deployments and work closely with operations, engineering, application, and business teams to provide actionable insights through monitoring dashboards and reporting solutions.
Key Responsibilities
Lead the administration, governance, and lifecycle management of the Grafana platform.
Design, develop, and maintain enterprise dashboards for infrastructure, applications, databases,
cloud platforms, and business services.
Establish dashboard development standards, naming conventions, visualization guidelines, and
reporting best practices.
Gather monitoring and reporting requirements from stakeholders and convert them into
meaningful dashboards and visualizations.
Define and implement role-based access control (RBAC), user management, folder structures,
and dashboard permissions.
Develop executive-level operational dashboards and KPI reporting views.
Manage Grafana alerts, notification channels, alert escalation policies, and dashboard health
monitoring.
Ensure platform availability, performance optimization, scalability, and security compliance.
Drive dashboard standardization and eliminate duplicate or redundant monitoring views.
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Develop business-focused KPIs and operational reporting dashboards.
HCLTech Job Description Classification: Internal
Implement dashboard templates and reusable visualization components.
Ensure dashboard usability, consistency, and standardization across the organization.
Data Source Integration
Configure and manage Grafana data sources.
• Integrate Grafana with:
o SQL Server o MySQL o PostgreSQL o Oracle Database o Elasticsearch o Splunk o Azure Monitor o AWS Monitoring Services o Third-Party Monitoring Tools o Troubleshoot datasource connectivity and data retrieval issues. o Optimize query performance and dashboard response times.
Alerting & Reporting
o Configure Grafana Alerting and notification workflows. o Create threshold-based monitoring and alert mechanisms. o Develop scheduled reports and executive reporting dashboards. o Generate service health reports, availability metrics, and performance reporting. o Support operational teams with monitoring analytics and reporting requirements. Skill Requirements Required Skills & Experience
Strong hands-on experience with Grafana administration and dashboard development.
Expertise in dashboard engineering, data visualization, and reporting.
Deep understanding of monitoring concepts, KPIs, SLAs, and operational reporting.
Experience integrating Grafana with multiple enterprise data sources.
Knowledge of authentication and access management within Grafana.
Strong SQL query writing and data analysis capabilities.
Experience with Linux and Windows environments.
Familiarity with API-based integrations and data retrieval methods.
Strong troubleshooting and performance optimization skills.
Excellent communication and stakeholder management skills.
Experience leading technical teams and managing enterprise monitoring platforms.
Preferred Skills
Grafana Enterprise experience.
Knowledge of IT Infrastructure Monitoring.
Exposure to Cloud Monitoring platforms (Azure, AWS, GCP).
Experience with ServiceNow integrations.
Understanding of ITSM processes.
Knowledge of Capacity Management, Availability Reporting, and SLA Monitoring.
Exposure to observability and monitoring transformation programs.
Experience working in large enterprise environments.
Leadership Expectations
Act as the technical owner of the Grafana platform.
HCLTech Job Description Classification: Internal
Define Grafana governance, standards, and implementation best practices.
Mentor team members and provide technical leadership.
Drive continuous service improvement initiatives for monitoring and reporting.
Collaborate with senior stakeholders to improve operational visibility through dashboards and
analytics.
Ensure platform stability, scalability, and business alignment.
Other Requirements
Education / Certifications
Bachelor's Degree in Engineering, Computer Science, Information Technology, or related field.
Preferred Certifications
Grafana Certified Professional
Grafana Enterprise Certifications
ITIL Foundation
Cloud Certifications (Azure/AWS/GCP)
Monitoring & Observability Certifications
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