The Supervisor - Shared Services SOX & Controls is responsible for overseeing a team of SOX testing professionals within the centralized Internal Controls Center of Excellence. The role ensures the timely execution of SOX testing activities, supports control assessments, coordinates external audit requests, and drives consistent application of testing methodologies across assigned processes and entities.
The Supervisor serves as the primary reviewer of testing workpapers, provides coaching and technical leadership to team members, and helps maintain a high-quality control environment while supporting the organization's managed service SOX model and external audit reliance objectives.
On a typical day you will:
SOX Testing & Assurance Delivery
Supervise the execution of SOX activities (e.g. GAP, testing, risk assessment) for both design and operating effectiveness controls.
Coordinate testing activities across assigned finance processes, including R2R, P2P, C2C, treasury, HR, and other business cycles.
Review testing workpapers and evidence to ensure completeness, accuracy, and compliance with established methodologies.
Monitor testing progress and ensure deadlines are achieved.
Escalate testing issues and resource constraints as appropriate.
Support consistent application of testing standards across the team
Control Assessment & Continuous Improvement
Review control designs and identify potential control gaps or weaknesses.
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Support process reviews, new system implementations, and transformation initiatives from a controls perspective.
Recommend opportunities to strengthen controls and improve operational effectiveness.
Help standardize testing approaches and documentation requirements.
External Audit & Use of Others (UOO) Support
Coordinate testing support activities related to external audit reliance.
Review audit samples, supporting documentation, and testing evidence before submission.
Assist in addressing auditor questions and review comments.
Ensure audit deliverables are complete, accurate, and submitted on schedule.
Participate in discussions with internal and external auditors as required.
Continuous Controls Monitoring (CCM)
Support execution and monitoring of CCM activities.
Review CCM exceptions and coordinate follow-up activities.
Assist in identifying opportunities to leverage automation and data analytics within testing programs.
Help improve testing efficiency through technology-enabled solutions.
Stakeholder Management & Reporting
Provide status updates on testing progress, findings, and remediation efforts.
Build effective relationships with process owners, controllers, finance teams, Genpact teams, and Internal Audit.
Participate in control discussions and governance forums as needed.
Support preparation of management reporting and metrics.
Issue Management & Remediation
Review identified control deficiencies and support root cause analysis activities.
Track remediation plans and validate corrective actions.
Monitor timely resolution of issues and assist in preventing repeat findings.
Support segregation of duties (SoD) reviews and remediation efforts
Team Leadership & Development
Lead, coach, and develop a team of approximately four SOX professionals.
Conduct workpaper reviews and provide timely feedback.
Support onboarding and training new team members.
Drive consistency in testing quality and documentation standards.
Foster a culture of accountability, collaboration, and continuous improvement.
Assist with workload planning and resource allocation.
Outsourced Services Control Governance
Assess processes and controls using the SOX framework
Analyze testing results, exceptions, trends and recurring deficiencies
Support root cause analysis and implementation plans
Facilitate controls reviews with Genpact
Partner with Genpact operational leadership and process owners
What you will need to be successful:
Bachelor’s degree in accounting, Finance, Information Systems, or related field.
CPA, CA, CIA, CISA, or equivalent certification preferred.
12+ years of experience in SOX compliance, internal controls, internal audit, risk management, or external audit.
Minimum 5+ years of experience in people management.
Prior experience leading teams or overseeing testing engagements.
Strong knowledge of SOX 404 and ICFR requirements.
Experience performing control design and operating effectiveness testing.
Strong understanding of key finance processes, including R2R, P2P, O2C/C2C.
Familiarity with ERP environments such as JDE, SAP, Oracle, or equivalent platforms.
Understanding of automated controls, interfaces, reports, and IT-dependent controls.
Experience supporting external audit reliance and Use of Others programs
Strong coaching and people development skills.
Excellent organizational and project management abilities.
Strong stakeholder management and communication capabilities.
Ability to balance quality expectations with operational deadlines.
Continuous improvement mindset with strong attention to detail.
Delivery on time a quality output for key metrics
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If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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