Sr Subject Matter Expert (Support&Ops)

To ensure on-time resolution of escalations/incidents through efficient analysis as per the SLA, quality norms and ensure positive customer satisfaction and contribute to EN business creation.

Preferred Skills/Abilities and Knowledge:

Having sound knowledge and experience in Cohesity NetBackup 11.X.X Master and media server, Data Domain, Azure Recovery services vaults, SAN Switches configuration & administration. Provide exceptional backup services, prioritizing simplicity and enhancing customer experience. Remediate vulnerabilities by leading automated patching, OS hardening, and firmware upgrades across all Cohesity clusters, NetBackup appliances, and isolated vault architectures. Administer backup environments in a mixed environment of Unix, Linux and Windows servers. Build and deploy backup infrastructure, including managing backup repositories. Exceptional troubleshooting skills for backup, tape, DD, SAN SW and storage issues. Proficiently manage critical issues within the backup infrastructure, liaising across multiple technical towers as appropriate. Work independently and actively coach and develop peers, as well as participate in on-call rotations as required. Possess in-depth knowledge of multiple backup products, both through command line and GUI interfaces. Drive appropriate engagement and response from key vendors to ensure service levels for this environment. Adhere to established company processes, including change management, incident management, and problem management. Experience in managing critical backup infrastructure at scale Act as the final internal tier for troubleshooting catastrophic backup failures, performance bottlenecks, and recovery blockages. Conduct exhaustive Root Cause Analysis (RCA) for repeated failures and critical Sev-1 production outages. Maintaining a rolling enterprise backup success tier ≥ 99% Manage direct developer-level ticketing escalations alongside NetBackup and Cohesity vendor support engineering teams. Client engagement Ability to develop operational reports. Architect, stand up, and manage Cohesity Clusters and NetBackup Master/Media Servers across physical, virtual, and cloud targets. Lead migration initiatives moving enterprise data blocks from legacy tape/appliance targets over to modernized Cohesity SpanFS clusters. Drive end-to-end version lifecycle changes including planning configurations, patching routines, and massive platform upgrades Build, audit, and sustain target policies protecting VMware vSphere, Nutanix, Microsoft SQL, Oracle DBs, and massive NAS shares. Establish policy governance models leveraging NetBackup Storage Lifecycle Policies (SLP) alongside Cohesity DataProtect routines. Provision hybrid infrastructure bindings natively targeting AWS, Azure instances. Plan and direct mandatory enterprise Disaster Recovery (DR) drills, documenting proof of failover/failback readiness. Skill Requirements Technical Requirements – Cohesity NetBackup Master Server Media server Dell Data Domain NBU Media Appliance Tape Library