Sr Staff Software Engineer

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We are looking for a Sr Staff Software Engineer (IC5) to help build and evolve the foundational platform capabilities that power our products and engineering organization.

As a Sr Staff Engineer, you will own significant technical domains and critical platform capabilities, defining their architecture, technical direction, and roadmap. You will design and build highly reliable, performant, secure, and scalable platform building blocks that can be leveraged across multiple engineering teams.

This is an AI-native engineering role. You will use AI, LLMs, coding agents, and agentic development workflows as first-class engineering tools across the software development lifecycle—from understanding problems and designing solutions to implementation, testing, debugging, documentation, and operations. You will also help establish the engineering practices and platform capabilities required to build and operate AI-powered products at scale.

You will operate with a high degree of autonomy, driving months-long initiatives that span multiple teams and have complex technical dependencies. You will identify problems before they are assigned, challenge the status quo, and continuously improve the platform and how engineering teams build software.

Key Responsibilities Platform Architecture & Technical Ownership

• Design, build, and evolve highly reliable, performant, secure, and scalable platform building blocks.

• Own the technical direction and evolution of multiple platform areas.