Sr Solution Architect

Senior ServiceNow Technical Architect role is aligned to ServiceNow Global Elite Partner expectations. The architect acts as a technical authority and trusted advisor, owning end-to-end ServiceNow architecture, multi-workflow solution strategy, platform governance, and technical assurance for large-scale, complex, enterprise implementations. The role spans delivery excellence, architectural governance, and long-term platform strategy aligned with the ServiceNow product roadmap.

Key Responsibilities

Own ServiceNow platform architecture, reference architectures, and technical roadmap across accounts Define and enforce architectural standards, guardrails, and design patterns aligned with ServiceNow best practices Lead multi-workflow enterprise implementations spanning IT, Employee, and Customer workflows Provide final technical authority for complex or high-risk architectural decisions Ensure platform scalability, performance, security, and regulatory compliance Design and govern enterprise integrations using REST, SOAP, IntegrationHub, MID Server, iPaaS and event-driven patterns Drive CMDB strategy, CSDM adoption, service modeling accuracy, and data governance Conduct architecture reviews, platform health checks, and technical audits Act as final escalation point for critical and enterprise-impacting technical issues Lead client-facing architecture workshops, roadmap sessions, and design walkthroughs Support pre-sales activities including solutioning, estimations, RFP responses, and technical assurance Skill Requirements ServiceNow Module Experience (Multi-module mandatory) ITSM (Incident, Problem, Change, Request, Knowledge) ITOM (Discovery, Service Mapping, Event Management, Orchestration) Customer Service Management (CSM) HR Service Delivery (HRSD) Strategic Portfolio Management (SPM / ITBM) Security Operations (SecOps) and/or GRC Enterprise Service Management (ESM) Service Portal and Employee Center Architecture & Platform Competencies Deep expertise in Now Platform architecture, instance strategy, and upgrade lifecycle management Strong CMDB/CSDM architecture and enterprise service modeling capability Advanced enterprise integration architecture and system landscape design Platform performance optimization, scalability planning, and security hardening Strong grounding in ITIL and enterprise architecture principles Ability to balance out-of-the-box capabilities with controlled customisation at scale Certifications Mandatory: ServiceNow Certified System Administrator (CSA) Mandatory: ServiceNow Certified Application Developer (CAD) Mandatory: ServiceNow Certified Technical Architect (CTA) Mandatory: Minimum 4-6 ServiceNow Certified Implementation Specialist (CIS) certifications Highly Recommended: ServiceNow Certified Master Architect (CMA)

Other Requirements

Recognised ServiceNow technical authority within large programmes or accounts Proven experience delivering enterprise-scale, multi-workflow ServiceNow transformations Strong senior stakeholder and customer-facing presence Capability to influence platform strategy, enforce governance, and drive long-term value for clients