Sr. Facilities Executive

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About the Role

We are seeking an experienced Facilities Executive to lead soft services delivery across our managed facilities. This hands-on role requires managing vendor relationships, ensuring service excellence, and maintaining the highest standards of cleanliness, safety, and operational efficiency.

Key Responsibilities

Soft Services Management

Oversee janitorial and housekeeping services to maintain superior cleanliness standards across all facility areas. Manage pest control programs including vendor coordination, scheduling, and compliance monitoring. Supervise landscaping and grounds maintenance for both outdoor and indoor areas. Ensure washroom hygiene services including consumables management and sanitation protocols.

Operations & Service Delivery

Conduct regular facility inspections and maintain comprehensive inspection records with corrective action tracking. Manage work order systems including ticket creation, assignment, tracking, and timely closure. Coordinate shift schedules for facility staff to ensure 24/7 coverage. Monitor service quality through audits and user feedback to drive continuous improvement.

Vendor & Contract Management

Manage relationships with external vendors and service providers including performance reviews. Monitor and enforce Service Level Agreements (SLAs) with tracking of response times and quality metrics. Conduct vendor performance evaluations and implement corrective actions when needed. Process invoices and ensure budget compliance while optimizing costs.

Compliance & Safety

Ensure adherence to health and safety regulations across all soft service operations. Conduct risk assessments and implement safety protocols for housekeeping operations and chemical handling. Maintain compliance with environmental regulations including waste segregation and recycling programs. Keep accurate records of certifications, chemical inventories, and training documentation.