Sr Associate, Client Tech Support Engineering

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Sr Associate, Client Tech Support Engineering

About your role:As a Client Tech Support Engineering - Sr Associate, you will play an important role in providing technical support to our clients. Your contributions will help ensure client satisfaction and enable the smooth functioning of our services. You will work closely with clients to troubleshoot and resolve issues, collaborate with internal teams to enhance support processes, and maintain accurate documentation. You will be part of a dynamic team dedicated to delivering excellent support experiences to our clients.

What you'll do:

Provide technical support to clients and resolve issues in a timely manner.

Collaborate with internal teams to ensure client issues are addressed efficiently.

Document and track client interactions and solutions in the support database.

Assist in the development and improvement of support processes and tools.

Maintain and update IT support documentation, FAQs, and training materials.

Manage file transfer processes, ensuring secure and efficient delivery of files to internal and external stakeholders.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

2+ years of experience in technical support and client service

1+ year(s) of experience in troubleshooting technical issues related to hardware, software, and network connectivity

1+ year(s) of experience with Office 365, ticketing systems, and remote support tools

1+ year(s) of experience in FTP, SFTP, and other file transfer technologies