Specialist - PAM

Job Requirements

Job Requirements

Job Description

Job Title � Specialist � PAM

Place of work - Mumbai (Juinagar / Prabhadevi)

Business Unit � Retail Banking Operations

Function � Credit Card � PAM

Job Purpose:

Expertise in managing bank's Credit Card PAM. Computer knowledge, MS office, should perform basic data analysis. Expertise in Vendor management and Inventory management. Expertise in managing end to end Credit Card Post Issuance process for bank. Quality aspect in all deliveries & time management..

Roles & Responsibilities:

� Should have experience of managing team for Credit Card PAM Support operations for atleast 5-10 years.

� Setting up PAM Support process and ensure that the SOP�s of the process are prepared, implemented and monitored.

� Responsible for Smooth working of Credit card PAM Support process.

� Managing PAM Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.

� Ensuring posting of payment to credit card on timely manner.

� Managing financial recon activity for all payment processing done through all channels

� Co-ordination with payment gateway vendors to ensure smooth payment processing

� Should be able to impart training to internal and external partners for payment related activities

� Publishing Daily / Weekly / Monthly PAM Support MIS to senior management

� Implementation of new projects & initiatives to automate the processes.

� Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process

� Handling Credit Card PAM Support related queries and managing senior management & nodal escalations