We are seeking a Technical Authority Expert to join our Service Delivery team as a critical technical leader. You will be responsible for maintaining seamless Operations & Maintenance (O&M), managing high-priority incidents and emergencies, and delivering advanced technical troubleshooting. Beyond day-to-day operations, you'll champion automation and AI-driven initiatives, collaborate across global teams, and directly influence network stability, customer satisfaction, and the delivery of next-generation intelligent telecom services.
What You Will Do
Deliver comprehensive O&M support to ensure continuous availability and optimal performance of core and cloud-based systems
Lead incident and emergency response efforts, providing rapid resolution and conducting root cause analysis (RCA) for critical incidents
Support project execution, including new node acceptance testing and technology rollouts
Monitor and maintain compliance with MSTOP guidelines across ticket (TT), change request (CR), and access token (AT) performance metrics
Manage MIR releases and user access controls according to Ericsson standards
Drive automation and AI-led programs focused on predictive maintenance, proactive fault detection, and enhanced operational efficiency
Collaborate with cross-functional teams, hardware partners, and regional/global support teams to ensure smooth service delivery
Interface with escalation pathways and facilitate knowledge-sharing across distributed support organizations
The Skills You Bring
11–16 years of hands-on expertise in Telecom O&M, Service Delivery, or Customer Support
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8+ years of direct experience with Ericsson Charging Systems
Proven background in incident, problem, and change management processes
Bonus: Exposure to AI/ML-driven operations or automation frameworks
Deep knowledge of Intelligent Networks (IN), CAMEL, and INAP protocols
Strong command of voice call and signaling routing, network architecture, and communication protocols
Proficiency in end-to-end performance auditing and network optimization
Solid foundation in IP networking and network security
Familiarity with AI-based monitoring and data analytics tools
Bachelor's degree in Engineering (Telecom, IT, or Computer Science) or equivalent
Preferred certifications: ITIL, Oracle, CCNA, or Red Hat
Additional value: Cloud, Automation, or AI/ML certification
Sharp analytical and troubleshooting capabilities
Excellent stakeholder communication and interpersonal skills
Ability to perform effectively under pressure while meeting SLA/WLA commitments
Collaborative mindset with a focus on knowledge-sharing and continuous innovation
Why join Ericsson?At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 788253
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