Specialist - Customer Care
HCLTech
Shift : US Shifts (Night Shifts) Customer Service Skills : Empathy, ownership, and sincerity are crucial. Qualification : Any graduate ( we are not hiring undergrad or people with Internship experience)
Key Responsibilities
Minimum 1 year of hands-on experience in CHAT channel in technical troubleshooting process Open to working in 24/7 rotational shifts, including night shifts and weekends. Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms. Familiarity with campaign management, performance marketing, and digital advertising tools is a plus. Skill Requirements Basic knowledge of web page designing ,
HTML
, CSS and JavaScript . Proficient in multitasking and prioritizing tasks to meet deadlines. Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics. Excellent written and verbal communication, with the ability to adapt tone and style based on the audience. Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.
Other Requirements
- Optional But Valuable Certifications In Customer Service Management Or Customer Experience (Cx) Excellence
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