Specialist - Credit Collections

Your Role:

• Handle credit and collection activities for a specific territory, business segment or region:

• The Collector is responsible for managing a portfolio of customer accounts to ensure timely payment, resolve overdue balances, and maintain positive relationships while supporting the organization’s cash flow objectives

• Contact customers via phone, email, and other channels to collect overdue payments

• Responsible for the delivery the performance as per SLA/KPI targets set

• Investigate and resolve payment discrepancies, disputes, and issues impacting collections

• Review and monitor accounts receivable aging reports; prioritize collection efforts based on risk and overdue status

• Document all collection activities and update account status in the system accurately

• Collaborate with internal teams (sales, customer service, Billing) to resolve account issues and facilitate payment

• Recommend payment plans or escalate accounts as needed according to policy

• Maintain professional, customer-focused communication always

• Identify trends or recurring issues and suggest process improvements

• Comply with all company policies and relevant regulations as per ISO Standards