SPE-Cards & Payments

Job SummaryJob SummaryResponsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomesKey ResponsibilitiesInvestigate and resolve card fraud and dispute cases creditdebitprepaidApply regulatory frameworks Reg E Reg Z and internal policiesDocument case details accurately in systems and maintain audit readinessCommunicate with internal teams and customers for clarificationsMeet SLA and quality st ResponsibilitiesJob SummaryResponsible for handling card fraud investigations and dispute resolution processes ensuring compliance with regulatory guidelines and delivering accurate timely outcomesKey ResponsibilitiesInvestigate and resolve card fraud and dispute cases creditdebitprepaidApply regulatory frameworks Reg E Reg Z and internal policiesDocument case details accurately in systems and maintain audit readinessCommunicate with internal teams and customers for clarificationsMeet SLA and quality standards for case resolutionSupport process improvement initiatives and assist in backlog clearanceRequired SkillsStrong analytical and problemsolving abilityKnowledge of retail banking and card operationsFamiliarity with fraud detection tools and dispute workflowsExcellent written and verbal communication skills QualificationsBachelors degree in Finance Banking or related field23 years of experience in frauddispute operationsKPIsSLA adherence for case resolutionAccuracy in documentation and complianceQuality audit scoresNight shift and Work from office

About Cognizant:

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant. Additional employment information Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.