Solution Architect - Onboarding

About Neo4j:

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter.

Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business.

Our Vision:

At Neo4j, we have always strived to help the world make sense of data.

As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive.

About the job

You will play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. As a key member of the Professional Services team, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones—including cloud provisioning, security hardening, networking, data modelling, and application integration.

Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time‑to‑value. For our fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health. For self‑managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deliver secure, resilient graph clusters across hybrid and multi-cloud architectures.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.