Solution Architect

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : ServiceNow IT Service Management (ITSM) Good to have skills : NA Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education

Job Summary

We are seeking an experienced ServiceNow AI Architect to lead the design, architecture, and implementation of AI-powered solutions on the ServiceNow platform. The ideal candidate will have expertise in ServiceNow AI capabilities, enterprise architecture, workflow automation, and AI governance. This role involves defining AI strategy, integrating AI technologies, and enabling intelligent automation to improve business processes and user experiences.

Key Responsibilities

Define the AI strategy and roadmap for the ServiceNow platform aligned with business objectives. Design and architect AI-powered solutions using ServiceNow AI capabilities, including: Now Assist Predictive Intelligence Virtual Agent AI Search Document Intelligence Generative AI integrations Lead end-to-end architecture for AI-enabled workflows across ITSM, ITOM, HRSD, CSM, SPM, and SecOps. Design integrations between ServiceNow and enterprise AI/LLM platforms (e.g., Azure OpenAI, OpenAI, Google Vertex AI, Amazon Bedrock). Establish AI governance, security, compliance, and responsible AI best practices. Collaborate with enterprise architects, business stakeholders, and development teams to define AI use cases and solution designs. Develop scalable and secure AI architecture patterns for enterprise implementations. Guide development teams on ServiceNow best practices, performance optimization, and AI solution implementation. Conduct architecture reviews, technical assessments, and solution design workshops. Evaluate emerging AI technologies and recommend adoption strategies. Support platform upgrades and adoption of new AI capabilities released by ServiceNow. Mentor architects, developers, and administrators on AI architecture and platform capabilities.

Required Skills

8–15+ years of experience in ServiceNow architecture, implementation, or consulting. Strong expertise in ServiceNow platform architecture and application development.

Hands-on experience with:

Now Assist Predictive Intelligence Virtual Agent AI Search Flow Designer IntegrationHub Service Catalog