The Software Engineering Specialist independently executes advanced activities to deliver the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.
What you’ll be doing
People Management
Lead, coach, and develop a team of analysts, developers, and functional specialists.
Manage performance, career development, succession planning, and employee engagement.
Support hiring, onboarding, training, and capability building within the team.
Ensure effective resource planning and allocation to meet business priorities.
Reporting & Analytics
Manage delivery and support of reporting and analytics solutions.
Ensure reporting services are accurate, reliable, and aligned with business requirements.
Drive continuous improvement in reporting processes and data quality.
Operational Management
Oversee month-end, quarter-end, and year-end reporting activities.
Ensure operational stability and timely resolution of incidents and issues.
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Maintain service levels and support business-critical processes.
Stakeholder Management
Build strong relationships with business and technology stakeholders.
Understand business priorities and translate them into actionable deliverables.
Provide regular updates on delivery progress, risks, and dependencies.
Requirements & Delivery Coordination
Coordinate requirements gathering across business teams and delivery squads
Prioritise demand and ensure clear handover of requirements to delivery teams.
Track progress and ensure commitments are delivered within agreed timelines.
Manage risks, issues, and dependencies impacting delivery.
Licensing & Vendor Management
Manage software licence requirements, utilisation, and compliance.
Coordinate with vendors and partners to ensure effective service delivery.
Support budget and cost optimisation activities.
AI & Innovation.
Drive adoption of AI, automation, and digital capabilities within the function.
Identify opportunities to improve productivity and decision-making through AI-driven solutions.
Support delivery of innovation and transformation initiatives.
Essential Skills / Experience
Strong people leadership and team management experience.
Experience in reporting, analytics, planning, or enterprise applications.
Excellent stakeholder management and communication skills.
Experience managing operational support and service delivery.
Ability to coordinate multiple priorities and drive execution.
Knowledge of AI, automation, and digital transformation initiatives.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
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