Software Engineering Advisor - HIH - Evernorth

• Cloud Services

• Config Mgmt.

• CI/CD Tools

• Application/Web Server

• Scripting/Programming Language

Key Responsibilities:

• Design and Implementation: Develop and configure contact flows, integrate Amazon Connect with other AWS services (like Lambda, Lex, DynamoDB, etc.) and third-party systems (like CRM platforms).

• Solution Development: Build and deploy scalable, resilient contact center solutions using Amazon Connect and related technologies.

• Integration and Automation: Integrate Amazon Connect with various systems, automate tasks, and build tools for scalability.

• Troubleshooting and Support: Troubleshoot complex Amazon Connect solutions, perform root cause analysis, and provide ongoing support.

• Documentation: Create and maintain detailed technical documentation, including user guides, standard operating procedures, and knowledge transfer materials.

• Collaboration: Work closely with other engineers, product managers, and business stakeholders to deliver successful contact center solutions.

• Staying Updated: Keep up to date with the latest features and best practices for Amazon Connect and the broader AWS ecosystem.

• Amazon Connect Expertise: In-depth knowledge of Amazon Connect, including contact flows, integrations, and administration.