via Career pages·1w ago
SME - Problem Management, ServiceNow
HCLTech
Full-timeOn-site
Location:OthersType:Full-timePosted:1w ago
ITIL & Problem Management governance\\\\r\\\\n* Root Cause Analysis & trend analytics\\\\r\\\\n* Self-motivated, who takes initiatives to approach respective stakeholders, provide help to respective stakeholders and provide best quality RCA.\\\\r\\\\n* Stakeholder & cross-team leadership\\\\r\\\\n* SLA/KPI-driven performance\\\\r\\\\n* Tooling (ServiceNow, dashboards)\\\\r\\\\n* Risk & service impact management
Key Responsibilities
Root Cause Analysis Skill Requirements Problem Management, ITIL, ServiceNow
Other Requirements
ServiceNow
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