SME - Microsoft 365 Administration

Office 365 Administrators manage, configure, and secure an organization\'s Microsoft 365 tenant — covering Exchange Online, Teams, SharePoint, OneDrive, Entra ID, and the surrounding security and compliance stack. They\'re the operational owners of the collaboration infrastructure that most knowledge workers touch every hour of the workday, responsible for keeping services running, licences optimized, and environments locked down against modern identity-based threats.

Key Responsibilities

Administer Exchange Online including mailbox provisioning, distribution groups, mail flow rules, and transport layer security connectors Manage Microsoft Teams policies — meeting configurations, voice calling plans, channel governance, and guest access controls Configure and maintain SharePoint Online site collections, permissions inheritance, hub site architecture, and storage quotas Govern Entra ID (Azure AD) user and group lifecycle, conditional access policies, MFA enforcement, and privileged identity management Monitor Microsoft 365 service health, investigate tenant-level incidents, and coordinate with Microsoft support on escalations Administer Microsoft 365 licensing — assign, reclaim, and optimize SKUs to control costs across user populations Implement and tune Microsoft Defender for Office 365 anti-phishing, safe links, safe attachments, and threat investigation policies Build and manage Microsoft Purview retention labels, DLP policies, and eDiscovery holds to meet compliance and legal requirements Automate routine administrative tasks using PowerShell scripts and Power Automate flows to reduce manual ticket volume Create and maintain technical documentation, runbooks, and change records for all tenant configuration and policy decisions Skill Requirements Administer Exchange Online including mailbox provisioning, distribution groups, mail flow rules, and transport layer security connectors Manage Microsoft Teams policies — meeting configurations, voice calling plans, channel governance, and guest access controls Configure and maintain SharePoint Online site collections, permissions inheritance, hub site architecture, and storage quotas Govern Entra ID (Azure AD) user and group lifecycle, conditional access policies, MFA enforcement, and privileged identity management Monitor Microsoft 365 service health, investigate tenant-level incidents, and coordinate with Microsoft support on escalations Administer Microsoft 365 licensing — assign, reclaim, and optimize SKUs to control costs across user populations Implement and tune Microsoft Defender for Office 365 anti-phishing, safe links, safe attachments, and threat investigation policies Build and manage Microsoft Purview retention labels, DLP policies, and eDiscovery holds to meet compliance and legal requirements Automate routine administrative tasks using PowerShell scripts and Power Automate flows to reduce manual ticket volume Create and maintain technical documentation, runbooks, and change records for all tenant configuration and policy decisions