NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Global Command Center (GCC) Site Reliability Engineer
Position Summary
The Global Command Center (GCC) Site Reliability Engineer (I) is responsible for ensuring the availability, reliability, performance, and operational stability of business-critical applications, infrastructure, and customer-facing services. This role serves as a key member of the Global Command Center, providing proactive monitoring, incident response, problem management, automation, and operational excellence across enterprise environments.
The GCC works closely with application teams, infrastructure teams, cloud engineering, network operations, vendors, and business stakeholders to prevent outages, reduce operational risk, and drive continuous service improvement. The role participates in major incident management, root cause analysis, operational readiness reviews, and reliability engineering initiatives.
Key Responsibilities
Reliability & Service Availability
Monitor enterprise applications, infrastructure, cloud platforms, and customer-facing services.
Ensure platform availability, performance, and service health within established SLAs and SLOs.
Identify service degradation trends and proactively address reliability risks.
Drive operational improvements to reduce incidents and improve system resiliency.
Establish and track reliability metrics, KPIs, and service health indicators.
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Develop preventative measures to reduce future service disruptions.
Observability & Monitoring
Configure and maintain monitoring platforms including:
AppDynamics
Dynatrace
Datadog
Splunk
Azure Monitor
Google Cloud Operations
ServiceNow Event Management
Develop dashboards, alerts, and health monitoring solutions.
Reduce alert fatigue through alert tuning and optimization.
Automation & Engineering
Automate operational processes and repetitive tasks.
- Develop scripts and tooling using:
PowerShell
Python
Bash
APIs
Improve operational efficiency through self-healing and automated remediation capabilities.
Support infrastructure-as-code and reliability engineering initiatives.
Operational Readiness
Participate in Operational Readiness Reviews (ORR).
Validate monitoring, alerting, runbooks, and support procedures prior to production go-live.
Ensure escalation paths and support models are documented and operational.
Review application deployments for supportability and operational risks.
Cloud & Infrastructure Support
- Support hybrid environments across:
Azure
Google Cloud Platform (GCP)
- AWS
VMware
Analyze application, network, database, and infrastructure performance issues.
Work with engineering teams to optimize platform stability and scalability.
Governance & Reporting
Produce incident reports, service health updates, operational reviews, and executive summaries.
Maintain operational documentation, runbooks, and knowledge articles.
Track service performance metrics and reliability improvements.
Support audit and compliance initiatives as required.
- 2+ years of experience in:
Site Reliability Engineering
Production Support
Systems Engineering
DevOps
Network Operations Center (NOC)
Command Center Operations
Experience supporting mission-critical production environments.
- Strong understanding of:
Incident Management
Problem Management
Change Management
Service Level Management
Experience with ServiceNow or similar ITSM platforms.
Technical Skills
Operating Systems
Windows Server
Linux/Unix
Cloud Platforms
Microsoft Azure
Google Cloud Platform (GCP)
Amazon Web Services (AWS)
Monitoring & Observability
AppDynamics
Datadog
Dynatrace
New Relic
Splunk
Azure Monitor
ServiceNow Event Management
Preferred Qualifications
Experience working in a Global Command Center environment.
AWS, Azure, or GCP certifications.
Experience supporting retail, hospitality, payments, or enterprise SaaS platforms.
Experience with CI/CD pipelines and DevOps practices.
- Knowledge of SRE concepts including:
SLI/SLO/SLA management
Error budgets
Chaos testing
Resiliency engineering
Key Competencies
Critical Incident Leadership
Technical Troubleshooting
Problem Solving
Customer Focus
Operational Excellence
Communication Skills
Executive Presence
Collaboration
Continuous Improvement
Decision Making Under Pressure
Success Metrics
The GCC Site Reliability Engineer will be measured on:
Service availability and uptime
Incident response times
Mean Time to Detect (MTTD)
Mean Time to Restore (MTTR)
Reduction in recurring incidents
Monitoring effectiveness
Automation adoption
Operational readiness compliance
Customer impact reduction
Service reliability improvements
Work Environment
24x7 operational support organization.
Participation in on-call and major incident rotations.
Collaboration with global teams across multiple regions.
Hybrid cloud and enterprise production environments.
Fast-paced, mission-critical operational setting.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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