Site Manager - Global Capability Center, Chennai

DHL Group the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Are you an idea generator who is passionate about innovation and dynamic markets? Do you enjoy developing business and driving projects forward? Are you looking for a responsible position where you can actively help shape the future? Then we should get to know each other!

Become part of a unique corporate culture defined by a respectful working environment, inspiring colleagues, strong team spirit, and a hands-on mentality. Join us and bring your ideas to life!

We are currently establishing a Shared Service Center (SSC) for the German-speaking market, focusing on the delivery of high-quality, transactional and operational support services across multiple business functions. Our goal is to build scalable, efficient, and standardized processes that support areas such as HR, Customer Service, Sales, and other corporate functions with their back-office activities.

As the Site Manager Global Capability Center Chennai (GCC) you will lead the strategic setup, scaling, and operational excellence of the organization's Global Capability Center, serving as a centralized hub delivering shared services, technology, analytics, and process support across the company's global logistics and supply chain operations. This role combines strategic leadership, operational management, stakeholder engagement, and talent development to build a high-performing center that drives efficiency, innovation, and cost optimization for the parent organization.

Key Responsibilities

• Strategic Leadership

• Support defining and execute the vision, strategy, and roadmap for the GCC in alignment with global business objectives

• Identify and onboard new functions/processes for migration to the GCC (finance, IT, network planning, customer support, procurement, data analytics, engineering, sales back office) and manage recruiting activities individually