Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Site Lead
Job Description
Site Lead, leads a Corporate Solutions account relationship for Horizon BCBS. The Corporate Solutions platform is our outsourcing business which provides real estate and workplace strategy, services, and technology to corporates and public institutions globally. This highly visible executive-level role is accountable for developing and implementing a strategic account plan which delights our client and ensures a healthy long-term relationship. The Account Lead anticipates client needs, delivers to outperform on key performance indicators and builds financial plans to exceed growth and profitability targets. The Account Lead creates and manages high performing teams, which stay engaged and thriving.
Responsibilities include:
Delivering High Client Satisfaction
Aligns with client on key priorities and executes a strategic account plan that delivers against those priorities
Communicates well at an executive level, but also deeply knowledgeable in operational detail and able to engage tactically as required.
Ensures service delivery is high quality and exceeds client expectations
Anticipates needs, responds to client issues in an expedient and professional manner
Builds lasting relationships quickly
Building and Managing High Performing Teams
Don't want to miss the next one?
Subscribe to daily email alerts for roles matching your interests.
Hires, attracts and retains a team of top talent employees; improves team performance through regular coaching and feedback; provides recognition
Understands client’s key business drivers; focuses the team to ensure those priorities are aligned with our deliverables
Embodies the firm’s values and core behaviors of collaboration, integrity and excellence
Advances the firm’s diversity and inclusion priorities by focusing on hiring, rotation and promotion
Identify and groom successor candidates to Account Executive role
-
Achieving Financial Results
Develops the budget, manages to ensure plan is met or exceeded in growth and profitability
Retains all appropriate business lines and expands business beyond existing product lines or geographies
Develops compliance program to mitigate risk, ensures A/R is maintained within requirements
Drives the Sales Strategy & Contributes to the Growth of the Company
Proactively identifies areas to incorporate innovation into account operations
Proactively identifies opportunities for expansion and cross selling
Creates and delivers effective, executive level reporting
Adept at leading competitive contract renewals in partnership with Solutions Development
Proactively reaches out to other accounts to ensure leading practices are being delivered
Becomes internal reference for best in class service delivery
Recognizes opportunities for account growth, articulates the JLL value proposition and ensures best practice implementation across the delivery platform
Key Skills and Experience:
Relevant Degree in strategy, economics, business, management, or real estate. MBA and/or management consulting experience preferred. MRICS or other professional designation desirable
At least 10 years’ experience in Hospitality, Facilities Management
High level abilities with Microsoft Office (Excel, Word, PPT)
Good written and verbal communication skills
Analytical mind - able to assess options
Innovation - think outside the box to come up with bright ideas to help solve client’s problems
Business case development experience
Strong project management skills, able to work to deadlines and under key milestones set by client
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
48
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Similar roles you might like
More openings like this one — take a look before you go.
