SHARED SERVICES - Oracle Fusion HCM Operations & Support at Zensar Technologies · HyrikoBack to jobsvia Career pages·6d ago
SHARED SERVICES - Oracle Fusion HCM Operations & Support
Zensar Technologies
Full-timeOn-site
Location:IndiaType:Full-timePosted:6d ago 1. Oracle Fusion HCM Operations & Support
- Act as the primary SME for Oracle Fusion HCM across all modules.
- Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation.
- Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces.
- Manage user access, roles, permissions, user provisioning, and security governance.
- Ensure compliance with incident management SLAs and maintain high system availability.
- Conduct root cause analysis (RCA) for recurring and critical issues.
- Coordinate with Oracle Support, implementation partners, and IT teams for system resolution.
- Maintain system health monitoring processes and proactively identify risks.
2. Stakeholder Management & Business Requirements Governance
- Act as the single point of contact (SPOC) between HR Operations and HR Technology teams.
- Facilitate requirement gathering sessions with HR process owners.
- Maintain and govern centralized requirements and enhancement trackers.
- Translate business requirements into detailed Business Requirement Documents (BRDs).
- Ensure proper prioritization, approvals, and governance of all technology enhancement requests.
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- Publish regular status reports on requirements, projects, and system enhancements.
- Drive stakeholder communication and ensure timely response to queries and requests.
3. Oracle Quarterly Release & Compliance Management
- Review Oracle quarterly release notes and assess business impact.
- Recommend feature adoption and opt-in/opt-out decisions.
- Coordinate UAT, regression testing, and production readiness activities.
- Manage pre- and post-instance refresh activities.
- Maintain Fusion SOPs, user guides, and process documentation.
- Support internal and external audits through timely provision of logs, reports, and evidence.
- Ensure maker-checker controls and documentation are audit-ready at all times.
- Update training materials and knowledge repositories following releases.
- Analyze end-to-end HR processes including:
- Exit & Full and Final Settlement
- Conduct process mapping and gap analysis exercises.
- Identify bottlenecks, manual interventions, control gaps, and opportunities for automation.
- Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements.
- Facilitate Design Thinking workshops to identify pain points and innovative solutions.
- Quantify business improvements through productivity, accuracy, and turnaround time metrics.
5. AI, Automation & Agentic AI Enablement
- Identify opportunities to automate HR operational processes.
- Develop AI solution assessments and business cases.
- Drive implementation of automation solutions using:
- Oracle Fusion capabilities
- Conversational AI solutions
- Collaborate with IT teams on AI solution design and deployment.
- Evaluate and pilot Agentic AI use cases such as:
- Employee query automation
- Measure business impact of automation initiatives through effort savings and quality improvements.
- Build AI awareness and capability within HR Operations teams.
6. Reporting, Analytics & Decision Support
- Maintain enterprise-level HR reports and dashboards.
- Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions.
- Conduct periodic data audits and reconciliation exercises.
- Drive data accuracy and data governance initiatives.
- Publish management dashboards for HR leadership, business teams, and Finance.
- Develop actionable insights to improve HR performance and decision-making.
- Track HR operational metrics, SLA performance, compliance indicators, and process outcomes.
Functional Competencies
- Audit & Compliance Management
Behavioral Competencies
- Communication & Influencing
- Continuous Improvement Mindset
Success Measures
The role will be successful when it delivers:
- Stable and reliable Oracle Fusion system operations.
- High SLA adherence for issue resolution and support activities.
- Effective requirement governance and stakeholder satisfaction.
- Timely and successful Oracle quarterly release management.
- Measurable HR process improvements and automation outcomes.
- Increased adoption of AI and digital solutions.
- Accurate and actionable HR reporting and analytics.
- Strong audit readiness with zero critical compliance findings.
- Improved employee and HR Operations experience through technology-led transformation.
Education
- Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field.
- MBA / PGDM / HR specialization preferred.
- Oracle Fusion HCM Certifications preferred.
Experience
- 8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments.
- Experience working with HR Shared Services (HRSS) or Global HR Operations preferred.
- Hands-on experience managing Oracle Fusion HCM modules.
- Experience in business analysis, BRD development, process redesign, and automation initiatives.
- Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred.
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