NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
B.E./B.Tech in Computer Engineering or MCA or an equivalent education.
4+ years experience developing on the ServiceNow platform
2+ years experience developing custom service portals
- Daily Responsibilities
These are mission-critical tasks ensuring day-to-day stability and responsiveness:
Monitor incidents, service requests, and queues
Prioritize tickets based on business impact (not just SLA)
Resolve or route issues to appropriate teams
Handle escalations and user complaints
Manage user access requests (add/modify/remove roles)
Evaluate overall ServiceNow ROI and optimization areas
Define standards, policies, and best practices updates
Conduct disaster recovery tests and validation
Benchmark platform maturity against industry standards
Preferred Requirements
ServiceNow CSA
Any additional ServiceNow certifications will be a plus
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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