ServiceNow ITAM Technical Lead - HAM/SAM

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

ServiceNow ITAM,HAM,SAM ExpertiseTechnical Design & DeliveryCustomer & Team Leadership

KEY RESPONSIBILITIES• Lead design: Translate requirements into solution design documents, user stories, and build specifications for HAM/SAM; own and defend design decisions in front of customer architects.• Workshops: Support and co-facilitate requirement and design workshops alongside the onsite counterpart; independently run technical deep-dive sessions where required.• Lead delivery: Drive the build across sprints — configuration, scripting, flows, integrations, and unit/system testing; manage update set / application repository migration and release hygiene.• Customer engagement: Lead design walkthroughs, sprint playbacks, defect triage, and technical status discussions with customer stakeholders; provide estimates, flag risks early, and manage dependencies.• HAM scope: Full asset lifecycle (request → receive → deploy → maintain → retire/dispose), stockroom and inventory management, transfer orders, procurement integration, asset–CI reconciliation, refresh and audit processes, Asset Workspace and mobile capabilities.• SAM scope: Software discovery and normalization, entitlement/license import, reconciliation and compliance positions, publisher packs (e.g., Microsoft, Oracle, Adobe), software model management, and remediation workflows.• Build on the existing footprint: Leverage the customer's live CMDB/ITOM investment — Discovery data quality, CSDM alignment, Identification & Reconciliation (IRE), and integration with endpoint/discovery sources (e.g., SCCM/MECM, Intune, JAMF) — without degrading existing data quality.• Team leadership: Set development standards, review the work of supporting developers, and coordinate across onsite/offshore team members.REQUIRED EXPERIENCE & SKILLS• 8+ years of hands-on ServiceNow platform experience, with 3+ years focused on ITAM (HAM/SAM). Minimum two full-cycle HAM and/or SAM Pro implementations delivered end-to-end (design through hypercare). Candidates must be able to walk through these engagements in detail — scope, architecture, key design decisions, integration landscape, and lessons learned.