ServiceNow BA/QA Lead 2

BA/QA Lead – ServiceNow Smart Apps | JL8 Manager

DXC Technology (NYSE: DXC) empowers global companies to operate their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Many of the world’s largest companies and public sector organizations trust DXC to deliver exceptional service across the Enterprise Technology Stack, driving performance, competitiveness, and customer experience. Discover more about our commitment to excellence for customers and colleagues at DXC.com.

At DXC, we harness the power of technology to deliver essential IT services that help our clients modernize operations and drive innovation across their entire IT infrastructure. Our services span the Enterprise Technology Stack and include business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace solutions.

Our DXC Assure Smart Apps help clients to modernize and automate enterprise workflows for Insurance Software and Business Processing Services. Leveraging the full capabilities of the ServiceNow platform, we deliver end-to-end digital transformation solutions that improve service delivery, enhance user experience, and drive operational efficiency.

Role Summary

We are looking for a senior BA/QA Lead – ServiceNow Smart Apps with around 15 years of overall experience, including strong exposure to business analysis, QA leadership, ServiceNow delivery, stakeholder management, and insurance domain processes.

This role will own business requirement quality, end-to-end test governance, release readiness, UAT coordination, and quality outcomes across Smart Apps / Insurance initiatives. The role requires close collaboration with business stakeholders, product owners, architects, development teams, QA teams, and other cross-cutting teams to ensure high-quality, low-risk delivery.

Key Responsibilities

• Lead BA and QA activities across Smart Apps / Insurance releases, from requirement discovery to production validation.

• Own requirement quality, including business process understanding, user stories, acceptance criteria, traceability, and requirement sign-offs.