ServiceNow Architect
Zensar Technologies
ServiceNow Architect – Job Description
Role Summary
We are seeking an experienced ServiceNow Architect to lead the architecture, design, and governance of a large-scale ServiceNow implementation. The architect will be responsible for defining and driving the end-to-end solution architecture across multiple ServiceNow products, ensuring alignment with business objectives, platform best practices, scalability, security, and operational readiness.
The role requires close collaboration with business stakeholders, ServiceNow teams, implementation partners, enterprise architects, and operational teams throughout the project lifecycle, from discovery through go-live and hypercare.
Key Responsibilities
Solution Architecture & Design
- Own the overall ServiceNow architecture and solution design.
- Define scalable and maintainable platform architecture aligned to ServiceNow best practices.
- Lead solution design workshops and architecture review sessions.
- Ensure consistency across multiple ServiceNow modules and business processes.
- Establish design standards, governance controls, and development principles.
Platform & Module Leadership
Provide architectural leadership across:
- IT Service Management (ITSM)
- Customer Service Management (CSM)
- Field Service Management (FSM)
- Service Operations Management (SOM)
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