Service Transformation Solution

• Drive RFI and RFP stage solution for IT Operations services transformation for large deals, leveraging AI & GenAI, and the reimagined services
• Work closely with CSG, customers, Large Deals team and AI Solution Leads, and other Infosys CoEs, to create transformative solutions to deliver efficiency and productivity improvement
• Identify best-fit solutions leveraging Infosys IP and 3rd party solutions, and ensure client alignment with the solution and dependencies, and own up overall productivity improvements

Account Service Transformation

• During execution, drive implementation of the transformation solution, including working with CSG and client counterparts for necessary approvals

Work with Infosys CoEs to bring the best-in-class capability to support the account team in implementing the solutions

• Develop comprehensive service transformation solution for the program and own the outcome committed in deals during RFP stage
• Work with Account / Service Line teams for ticket analysis, use case identification
• Own tools rationalization, traditional automation and process related PI improvement solutions
• Create solution documents/presentations, Orals deck, identify benefits
• Create overall transformation roadmap/timelines
• Participate in customer discussions and Orals presentations as IT Ops SME and Service Transformation Lead
• Collaborate with COEs, AI Solution Leads and Platform teams on solution development and demo setup for client meetings
• Conduct detailed workshops with customers and account leads to identify opportunities for Service Transformation in existing engagements and create roadmaps
• Provide estimates for overall service transformation and commit on PI outcomes
• During contracting and negotiation process ensure that all necessary assumptions and terms to enable the service transformation is included in MSA and SoWs
• Transition to execution role post deal wins to plan, track, measure and report against committed improvements

Account Service Transformation

• Develop comprehensive service transformation strategy for the program, including scope, timelines, budgets, and resource allocation for implementing the same (project charter). Align the strategy and plan with delivery team, client team and Infosys COEs