Service Operations Specialist, Bangalore

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Service Operations Specialist is responsible for interacting with internal and external customers to identify needs and determine appropriate action or escalate for further review. process service sales order, respond to customer service needs, including shipment, billing, and warranty issues. May provide in-house training on non-technical customer support.

This position reports to the Sr. Manager Service Operations and is part of the Global Service Organization located in Bangalore and will be an on-site role. At Cytiva, our vision is, to advance future therapeutics from discovery to delivery.

What you will do:

• Manage the end-to-end Order-to-Invoicing process for customer POs, including order creation in Oracle, order entry, shipment tracking, delivery coordination, billing/rebilling, invoicing, and follow-up on past dues.

• Perform reconciliation of parts orders, including inventory transfers, sub-inventory movements, and stock transfers across regions.