Service Delivery Manager - Communication Product

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.

Experience: 10-12+ years in IT/Digital, with a proven track record in Service Delivery or Project Management.

Certifications: Mandatory SAFe POPM and Project Management (Level 1/PMP); familiarity with LBIP+ is a significant plus.

Key Traits: A "Trusted Orchestrator" who can simplify complex technical challenges for business stakeholders and lead diverse teams through high-pressure platform migrations.

Detailed Responsibilities

1. Sub-Domain Strategic Ownership (End-to-End Lifecycle)

- Complete Lifecycle Accountability: Act as the single point of accountability for the "Build + Run" lifecycle of the DMGC Communication Product, overseeing 16+ websites and 10+ business services (Media Gallery, Social Media Platform, ATV) across Commercial, Helicopters, and Defense & Space divisions.

- Roadmap & Vision: Support the Product Manager in promoting the long-term vision and developing a 24-month strategic roadmap, ensuring technical debt (30%) is balanced against new feature innovation (70%).

- Business ROI Realization: Move beyond scope management to analyze the Return on Investment (ROI) for new digital capabilities, proposing "pivots" or process adaptations based on sprint metrics and data-driven insights.

1. Strategic Migration & Vendor Leadership

- Hosting Platform Transition: Lead the high-stakes transition of the hosting environment (Acquia exit strategy), participating in the Multi-Functional Team (MFT) and managing the Call for Tender (CFT) processes.

- Vendor Governance: Manage complex relationships and contractual performance for 3rd party partners (Acquia, Imperva, Keepeek), ensuring 100% communication efficiency and technical alignment.

- Financial Oversight: Manage project budgets involving Non-Recurring Costs (NRC) up to 250k€ and Recurring Costs (RC) up to 150k€, ensuring lean operations and accurate financial reporting.