Service Delivery Manager - BCM - Core Ops 4D

Service Delivery Manager - BCM - Core Ops

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Responsibilities:

Facilitate client and business unit meetings, ensuring effective data collection, analysis, and clear communication of insights.

Develop and manage Management Information Systems (MIS) to monitor team performance, analyze data, and present findings to senior client stakeholders and internal teams.

Collaborate with Ops Team Leads and other team members to ensure clear communication of issues and implementation of solutions to enhance operations.

Mentor analysts, promoting the development of fundamental operational skills and ensuring precision and attention to detail in all tasks.

Utilize advanced MS Excel skills, working with large datasets, pivot tables, and basic macros to support day-to-day operations.

Document business processes, screen flows, and business rules, ensuring consistency and standardization across operations.

Produce and distribute meeting minutes, while creating and delivering training materials to support team development.

Qualifications