Service Delivery Manager

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

Key Responsibilities

1. To define and implement clear service level agreements (SLAs) for support operations.
2. Managing Cost of providing service within budgeted levels
3. Ensure process effectiveness and continual service improvement
4. Managing risks and escalating appropriately to Sr Management
5. Co-ordination with onsite track leads and engaging with Customers
6. To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Skill Requirements null

Other Requirements

HCL Job Level

E3.1

Function/Domain Record to Report Role Location Noida or Hyderabad Position 1

Experience

12 -18 years Job Profile Support audit of financial statements as required Preparation and review of Balance sheet accounts reconciliation and intercompany reconciliation process Analytical review balance sheet and profit and loss accounts Perform a high-level review of both B/S and P/L for errors, omissions or inconsistencies Assuring appropriate control environment in the General Ledger service Establish and maintain end to end General Ledger process controls. Be aware of the Depreciation policy of the organisation and set up recurring entries for Depreciation run Ensure the Forex rates are uploaded into the GL Module before Month-end close Strong End to End understanding in R2R with good knowledge controls and process SLAs and KPIs per client requirements. Review Accounts Reconciliations and follow-up with stakeholders for open items resolution Required Profile/ Experience 15+ years of relevant experience having run recording and reporting of financial data. This includes tasks like but not limited to, general ledger management, financial statement preparation, ensuring compliance with accounting standards and regulations 5+ years of management experience with direct team oversight, including coaching and mentoring staff To circulate and follow close calendar by business teams; to review P&L and posting any adjustment entries Strong knowledge of Peoplesoft (ERP), Blackline and associated RTR automation tools (this is an indicative list only) Strong understanding of US GAAP, SEC reporting requirements and internal controls Manage and publish SLAs / KPIs; Coach, Mentor and train new team members Shift Time Open to work in US shift