SeniorAdministrator - Change Management, ServiceNow
HCLTech
Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.
Key Responsibilities
Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes. Skill Requirements Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.
Other Requirements
Review Change Requests and complete Quality Review checklists. Verify all documentation, implementation steps, risk analysis, and testing results. Identify issues, communicate with Change Owners, and track updates. Close CTASKs for changes that pass quality review; escalate or follow process for failed changes. Maintain records and notes in the ITSM system for auditing purposes.
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