BNY is seeking an accomplished and strategic Senior Vice President – Site Reliability Engineer (SRE) to lead reliability engineering outcomes for critical technology platforms within Global Payment and Trade. This role is designed for a senior engineering leader who combines deep technical expertise with strong execution discipline, influencing the design, resilience, scalability, and operational maturity of large-scale, business-critical systems.
In this role, you’ll make an impact in the following ways:
Lead the strategic direction and execution of site reliability engineering practices across critical platforms, with a focus on resilience, scalability, availability, and operational excellence.
Drive the adoption and maturity of SRE principles, ensuring reliability is engineered into systems from design through production operations.
Define and champion enterprise-grade observability strategies, including monitoring, alerting, logging, tracing, event correlation, and actionable operational intelligence.
Establish, refine, and govern SLIs, SLOs, SLAs, and error budgets to create measurable and business-aligned service reliability objectives.
Lead resilience engineering initiatives, including chaos testing, failure injection, disaster recovery validation, and service hardening, to improve fault tolerance across platforms.
Oversee the identification and elimination of operational toil through automation, self-healing mechanisms, runbook optimization, and platform engineering practices.
Provide leadership during major production incidents, guiding incident response, root cause analysis, post-incident reviews, and long-term corrective actions to prevent recurrence.
Partner with engineering and architecture teams to influence reliability-focused design decisions, ensuring systems are scalable, supportable, and production-ready.
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Drive capacity planning, performance engineering, and production readiness assessments for critical applications and services.
Evaluate, recommend, and implement modern tools, frameworks, and engineering practices that improve operational visibility, system health, and reliability outcomes.
Influence and contribute to engineering standards, reliability frameworks, governance practices, and operating models across teams and platforms.
Act as a senior technical leader and trusted advisor, providing thought leadership, mentorship, and technical direction to engineers and engineering leaders.
Build strong partnerships with cross-functional stakeholders to align reliability priorities with business objectives, risk management expectations, and client service outcomes.
Support a culture of continuous improvement, operational accountability, and data-driven decision-making across engineering and support functions.
Drive reliability transformation initiatives that improve MTTR, service availability, change success rate, alert quality, and platform recovery capabilities.
To be successful in this role, we’re seeking the following:
Significant experience in Site Reliability Engineering, Reliability Engineering, DevOps, Platform Engineering, or Production Engineering within complex enterprise environments.
Proven track record of leading large-scale reliability, resilience, and observability initiatives for mission-critical platforms.
Strong expertise in designing and implementing observability solutions using tools such as Splunk, Prometheus, Grafana, Dynatrace, AppDynamics, or similar platforms.
Deep hands-on experience in automation, scripting, and infrastructure as code, using technologies such as Python, Shell, Ansible, Terraform, or equivalent.
Strong experience with chaos engineering, resilience testing, failure scenario design, and service hardening practices.
Excellent troubleshooting and systems-thinking capability across distributed applications, middleware, infrastructure, cloud, and platform services.
Experience with cloud platforms such as AWS, Azure, or GCP, including cloud-native reliability practices.
Strong understanding of Linux/Unix systems, networking, distributed systems architecture, and modern enterprise application landscapes.
Demonstrated ability to lead technical problem-solving across organizational boundaries and influence outcomes at scale.
Strong communication, stakeholder engagement, and executive-level presentation skills.
Experience mentoring engineers and influencing technical direction without necessarily relying on direct line management authority.
Experience supporting or engineering payments platforms, transaction banking systems, or other high-volume, low-latency, highly available environments.
Knowledge of banking, financial services, operational risk, and regulatory expectations related to technology resilience and service continuity.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience.
Leadership Attributes
Brings an enterprise mindset, balancing deep technical expertise with strategic business alignment.
Takes full ownership of outcomes and drives execution through complexity and ambiguity.
Influences effectively across engineering, operations, architecture, risk, and senior leadership teams.
Demonstrates sound judgment under pressure, particularly during high-severity incidents and production events.
Champions continuous improvement, engineering discipline, and operational excellence.
Encourages innovation while maintaining strong focus on resilience, control, and sustainable engineering practices.
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