Senior Territory Service Representative, IO

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 200.

Position Overview

The Senior Territory Service Representative (Senior TSR) – Operations is responsible for managing the timely pickup and delivery of customer shipments while ensuring high standards of service quality, operational efficiency and customer experience across assigned territories.

In addition to executing daily pickup and delivery activities, the role supports operational excellence by handling key customer routes, mentoring newly inducted TSRs, resolving operational exceptions and ensuring consistent adherence to Blue Dart's operating standards. Acting as an experienced frontline representative of the Blue Dart brand, the Senior TSR plays an important role in delivering service reliability, supporting branch productivity and maintaining the highest standards of safety, professionalism and customer engage.

Job Purpose

To deliver superior pickup and delivery service across assigned territories while ensuring operational excellence, customer satisfaction, accurate COD collections, regulatory compliance and mentoring frontline team members to achieve Blue Dart's service and productivity stand.

Key Roles & Responsibilities

Pickup & Delivery Operations

• Execute timely pickup and delivery of shipments across assigned territories while meeting defined service commitments.

• Ensure accurate handling, loading, transportation and delivery of customer shipments.